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<title data-rh="true">Launching - Terminal | OpenBB Docs</title><meta data-rh="true" name="viewport" content="width=device-width,initial-scale=1"><meta data-rh="true" name="twitter:card" content="summary_large_image"><meta data-rh="true" property="og:image" content="https://docs.openbb.co/img/banner.png"><meta data-rh="true" name="twitter:image" content="https://docs.openbb.co/img/banner.png"><meta data-rh="true" property="og:url" content="https://docs.openbb.co/terminal/faqs/launching"><meta data-rh="true" name="docusaurus_locale" content="en"><meta data-rh="true" name="docsearch:language" content="en"><meta data-rh="true" name="docusaurus_version" content="current"><meta data-rh="true" name="docusaurus_tag" content="docs-default-current"><meta data-rh="true" name="docsearch:version" content="current"><meta data-rh="true" name="docsearch:docusaurus_tag" content="docs-default-current"><meta data-rh="true" property="og:title" content="Launching | OpenBB Docs"><meta data-rh="true" name="description" content="Help and troubleshooting when experiencing errors when launching the OpenBB Termainl."><meta data-rh="true" property="og:description" content="Help and troubleshooting when experiencing errors when launching the OpenBB Termainl."><meta data-rh="true" name="keywords" content="installation,installer,install,guide,mac,windows,linux,python,github,macos,how to,explanation,openbb terminal,ssl,certificate,launch,invalid cpu,fail to launch,fontconfig,linux,ubuntu"><link data-rh="true" rel="icon" href="/img/favicon.ico"><link data-rh="true" rel="canonical" href="https://docs.openbb.co/terminal/faqs/launching"><link data-rh="true" rel="alternate" href="https://docs.openbb.co/terminal/faqs/launching" hreflang="en"><link data-rh="true" rel="alternate" href="https://docs.openbb.co/terminal/faqs/launching" hreflang="x-default"><link data-rh="true" rel="preconnect" href="https://7D1HQ0IXAS-dsn.algolia.net" crossorigin="anonymous"><link rel="search" type="application/opensearchdescription+xml" title="OpenBB Docs" href="/opensearch.xml">
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Type - Terminal fails to launch.</summary><div><div class="collapsibleContent_i85q"><p>This error is usually the result of a Mac M1/M2 machine which does not have Rosetta installed. Install from the system Terminal command line:</p><div class="language-console codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-console codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">softwareupdate --install-rosetta</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div></div></div></details><details class="details_lb9f alert alert--info details_r1OI" data-collapsed="true"><summary>Incompatible library version: libtiff.6.dylib requires version 10.0.0 or later, but liblzma.5.dylib provides version 8.0.0</summary><div><div class="collapsibleContent_i85q"><p>This issue can be resolved by following the steps below.</p><ul><li>Show hidden files<ul><li>Command + Shift + . (period)</li></ul></li><li>Then go to Applications folder > OpenBB Terminal > .OpenBB<ul><li>Find the file "liblzma.5.dylib" and remove it.</li></ul></li><li>Relaunch the terminal.</li></ul></div></div></details><details class="details_lb9f alert alert--info details_r1OI" data-collapsed="true"><summary>Terminal app does not launch: Failed to execute script 'terminal' due to unhandled exception!</summary><div><div class="collapsibleContent_i85q"><p>When an installer-packaged version of the OpenBB Terminal fails to launch, because of this message, the machine may have an obsolete CPU-type or operating system. Please try installing via the source code, and if problems persist, reach out to us on <a href="https://discord.gg/xPHTuHCmuV" target="_blank" rel="noopener noreferrer">Discord</a> or fill out a support request form on our <a href="https://openbb.co/support" target="_blank" rel="noopener noreferrer">website</a>.</p></div></div></details><details class="details_lb9f alert alert--info details_r1OI" data-collapsed="true"><summary>ModuleNotFoundError: No module named '______'</summary><div><div class="collapsibleContent_i85q"><p>Before troubleshooting please verify that the recommended installation instructions were followed. These errors often can occur when the virtual environment has not been activated, or the <code>poetry install</code> command was skipped. Activate the OpenBB virtual environment created during the installation process prior to launching or importing the SDK.</p><p><strong>Terminal</strong>:</p><div class="language-console codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-console codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">conda activate obb</span><br></span><span class="token-line" style="color:#9CDCFE"><span class="token plain">python terminal.py</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div><p><strong>SDK</strong>:</p><div class="language-console codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-console codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">conda activate obb</span><br></span><span class="token-line" style="color:#9CDCFE"><span class="token plain">ipython</span><br></span><span class="token-line" style="color:#9CDCFE"><span class="token plain">from openbb_terminal.sdk import openbb</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div><p><strong>Jupyter</strong>:</p><p>Check that the kernel selected for the session is the OpenBB virtual environment created during the installation process and then re-run the cell.</p><div class="language-console codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-console codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">from openbb_terminal.sdk import openbb</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div><p>There is also a possibility that a new dependency has been added to the code and it has not yet been installed in the environment. This may happen after updating the code from GitHub, but before running the <code>poetry install</code> install command.</p><div class="language-console codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-console codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">poetry install -E all</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div></div></div></details><details class="details_lb9f alert alert--info details_r1OI" data-collapsed="true"><summary>Fontconfig warning: ignoring UTF-8: not a valid region tag</summary><div><div class="collapsibleContent_i85q"><p>In the OS default terminal shell profile, check for a variable similar to, “set locale environment variables at startup”, then also, set text encoding to UTF-8.</p></div></div></details><details class="details_lb9f alert alert--info details_r1OI" data-collapsed="true"><summary>SSL certificates fail to authorize</summary><div><div class="collapsibleContent_i85q"><div class="language-console codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-console codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">SSL: CERTIFICATE_VERIFY_FAILED</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div><p>An error message, similar to above, is usually encountered while attempting to use the OpenBB Platform from behind a firewall. A workplace environment is typically the most common occurrence. Try connecting to the internet directly through a home network to test the connection. If using a work computer and/or network, we recommend speaking with the company's IT department prior to installing or running any software.</p><p>A potential solution is to try:</p><div class="language-console codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-console codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">pip install pip-system-certs</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div></div></div></details><details class="details_lb9f alert alert--info details_r1OI" data-collapsed="true"><summary>Cannot connect due to proxy connection.</summary><div><div class="collapsibleContent_i85q"><p>Find the <code>.env</code> file (located at the root of the user account folder: (<code>~/.openbb_terminal/.env</code>), and add a line at the bottom of the file with:</p><div class="language-console codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-console codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">HTTP_PROXY="<ADDRESS>" or HTTPS_PROXY="<ADDRESS>”</span><br></span></code></pre><div 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