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d="M10 19v-5h4v5c0 .55.45 1 1 1h3c.55 0 1-.45 1-1v-7h1.7c.46 0 .68-.57.33-.87L12.67 3.6c-.38-.34-.96-.34-1.34 0l-8.36 7.53c-.34.3-.13.87.33.87H5v7c0 .55.45 1 1 1h3c.55 0 1-.45 1-1z" fill="currentColor"></path></svg></a></li><li class="breadcrumbs__item"><span class="breadcrumbs__link">Getting Started</span><meta itemprop="position" content="1"></li><li itemscope="" itemprop="itemListElement" itemtype="https://schema.org/ListItem" class="breadcrumbs__item breadcrumbs__item--active"><span class="breadcrumbs__link" itemprop="name">Troubleshooting</span><meta itemprop="position" content="2"></li></ul></nav><div class="tocCollapsible_ETCw theme-doc-toc-mobile tocMobile_bxCs"><button type="button" class="clean-btn tocCollapsibleButton_TO0P">On this page</button></div><div class="theme-doc-markdown markdown"><header><h1>Troubleshooting</h1></header><p>If you are visiting this page it means that you&#x27;re having issues installing. We apologize for that. Since the start of the project we&#x27;ve come across different types of issues experienced by the users. This page tries to combine issues, and their solutions. This will allow to give the best install experience to everyone regardless of any programming skills.</p><p><strong>Note:</strong> these instructions are meant for users that use the source version (from <a href="https://github.com/OpenBB-finance/OpenBBTerminal" target="_blank" rel="noopener noreferrer">GitHub</a>)</p><h2 class="anchor anchorWithStickyNavbar_LWe7" id="standard-install-troubles">Standard Install Troubles<a class="hash-link" href="#standard-install-troubles" title="Direct link to heading">​</a></h2><h3 class="anchor anchorWithStickyNavbar_LWe7" id="microsoft-visual-c">Microsoft Visual C++<a class="hash-link" href="#microsoft-visual-c" title="Direct link to heading">​</a></h3><p>If you are on Windows and your terminal has too many red error lines, it is likely that this is the issue. Go to this page and install the 2019 Build Tools (not the latest) found <a href="https://answers.microsoft.com/en-us/windows/forum/windows_other-windows_install/microsoft-visual-c-140/6f0726e2-6c32-4719-9fe5-aa68b5ad8e6d" target="_blank" rel="noopener noreferrer">here</a></p><h3 class="anchor anchorWithStickyNavbar_LWe7" id="wheel">Wheel<a class="hash-link" href="#wheel" title="Direct link to heading">​</a></h3><p>If you receive any notifications regarding <code>wheel</code> missing, this could be due to this dependency missing.</p><p><code>conda install -c conda-forge wheel</code> or <code>pip install wheel</code></p><h3 class="anchor anchorWithStickyNavbar_LWe7" id="poetry">Poetry<a class="hash-link" href="#poetry" title="Direct link to heading">​</a></h3><p>If you get errors about .whl files not existing (usually on Windows) you have to reinitialize the following folder.
Just removing the &#x27;artifacts&#x27; folder could also be enough:</p><table><thead><tr><th>Platform</th><th>Location</th></tr></thead><tbody><tr><td>Linux</td><td>&quot;~/.cache/pypoetry&quot;</td></tr><tr><td>Mac</td><td>&quot;~/Library/Caches/pypoetry&quot;</td></tr><tr><td>Windows</td><td>&quot;%localappdata%/pypoetry/cache&quot;</td></tr></tbody></table><p>When you try to add a package to Poetry it is possible that it causes a similar issue. Here you can remove the
&#x27;artifacts&#x27; folder again to reinitialize Poetry.</p><p>If you run into trouble with Poetry, and the advice above did not help, your best bet is to try</p><ol><li><p><code>poetry update --lock</code></p></li><li><p><code>conda deactivate</code> -&gt; <code>conda activate obb</code>, then try again</p></li><li><p>Track down the offensive package and purge it from your anaconda <code>&lt;environment_name&gt;</code> folder, then try again
(removing through conda can sometimes leave locks behind)</p><table><thead><tr><th>Platform</th><th>Location</th></tr></thead><tbody><tr><td>Linux/Mac</td><td>&quot;~/anaconda3/envs&quot; or &quot;~/opt/anaconda3/envs&quot;</td></tr><tr><td>Windows</td><td>&quot;%userprofile%/anaconda3/envs&quot;</td></tr></tbody></table></li><li><p>Completely nuke your conda environment folder and make a new environment from scratch</p></li><li><p>Reboot your computer and try again</p></li><li><p>Submit a ticket on GitHub</p></li></ol><h4 class="anchor anchorWithStickyNavbar_LWe7" id="jsondecodeerror-during-poetry-install">JSONDecodeError during <code>poetry install</code><a class="hash-link" href="#jsondecodeerror-during-poetry-install" title="Direct link to heading">​</a></h4><p>Sometimes poetry can throw a <code>JSONDecodeError</code> on random packages while running <code>poetry install</code>.
This can be observed on macOS 10.14+ running python 3.8+.
This is because of the use of an experimental installer that can be switched off to avoid the mentioned error.
Run</p><div class="language-bash codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-bash codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">poetry config experimental.new-installer </span><span class="token boolean">false</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div><p>as advised <a href="https://github.com/python-poetry/poetry/issues/4210" target="_blank" rel="noopener noreferrer">here</a> and it should fix the installation process.</p><h2 class="anchor anchorWithStickyNavbar_LWe7" id="modulenotfounderror-trouble">ModuleNotFoundError Trouble<a class="hash-link" href="#modulenotfounderror-trouble" title="Direct link to heading">​</a></h2><p>In the case when you run into an error of the form <code>ModuleNotFoundError: No module named &#x27;_______&#x27;</code> before you start installing these modules that have not been found please check that you have most followed the recommended installation instructions.
These errors often can occur when you have not activated the virtual environment where you have installed the terminal, or you have not used the <code>poetry install</code> command to install the dependencies.</p><p>In case you wish to proceed with an alternative way to install the terminal feel free to install the missing packages via pip. For example if you get the error that <code>yfinance</code> is not found, you would run <code>pip install yfinance</code></p><h2 class="anchor anchorWithStickyNavbar_LWe7" id="machine-learning-troubles">Machine Learning Troubles<a class="hash-link" href="#machine-learning-troubles" title="Direct link to heading">​</a></h2><p>If you run into issues installing or <code>Cannot convert a symbolic Tensor...</code> at runtime, try this:</p><div class="language-bash codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-bash codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain">poetry </span><span class="token function" style="color:rgb(220, 220, 170)">install</span><span class="token plain"></span><br></span><span class="token-line" style="color:#9CDCFE"><span class="token plain">poetry </span><span class="token function" style="color:rgb(220, 220, 170)">install</span><span class="token plain"> -E prediction</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div><p><em>Commands that may help you in case of an error:</em></p><ul><li><code>python -m pip install --upgrade pip</code></li><li><code>poetry update --lock</code></li><li><code>poetry install</code></li></ul><h2 class="anchor anchorWithStickyNavbar_LWe7" id="crlf-versus-lf">CRLF versus LF<a class="hash-link" href="#crlf-versus-lf" title="Direct link to heading">​</a></h2><p>When trying to commit code changes, pylint will prevent you from doing so if your line break settings are set to
CRLF (default for Windows).
This is because the entire package uses LF (default for Linux/Mac), and it is therefore
important that you change this setting to LF <em>before</em> you make any changes to the code.</p><p>It is possible that CRLF automatically turns back on, you can correct this with:</p><div class="language-bash codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-bash codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token function" style="color:rgb(220, 220, 170)">git</span><span class="token plain"> config --global core.autocrlf </span><span class="token boolean">false</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div><p>In case you already made coding adjustments, you have to reset your cache, and the changes you made to the code with
the following:</p><div class="language-bash codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-bash codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token function" style="color:rgb(220, 220, 170)">git</span><span class="token plain"> </span><span class="token function" style="color:rgb(220, 220, 170)">rm</span><span class="token plain"> --cached -r </span><span class="token builtin class-name" style="color:rgb(78, 201, 176)">.</span><span class="token plain"></span><br></span><span class="token-line" style="color:#9CDCFE"><span class="token plain"></span><span class="token function" style="color:rgb(220, 220, 170)">git</span><span class="token plain"> reset --hard</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg class="copyButtonIcon_y97N" viewBox="0 0 24 24"><path d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg class="copyButtonSuccessIcon_LjdS" viewBox="0 0 24 24"><path d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div><h2 class="anchor anchorWithStickyNavbar_LWe7" id="unable-to-run-openbb-from-vs-code-integrated-terminal">Unable to run openbb from VS Code integrated terminal<a class="hash-link" href="#unable-to-run-openbb-from-vs-code-integrated-terminal" title="Direct link to heading">​</a></h2><p>Occurs when vscode terminal python version/path is different from the terminal version.</p><p>To fix it add this to vscode JSON settings (<a href="https://stackoverflow.com/questions/54582361/vscode-terminal-shows-incorrect-python-version-and-path-launching-terminal-from" target="_blank" rel="noopener noreferrer">ref</a>):</p><div class="language-bash codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#9CDCFE;--prism-background-color:#1E1E1E"><div class="codeBlockContent_m3Ux"><pre tabindex="0" class="prism-code language-bash codeBlock_qGQc thin-scrollbar"><code class="codeBlockLines_p187"><span class="token-line" style="color:#9CDCFE"><span class="token plain"> </span><span class="token string" style="color:rgb(206, 145, 120)">&quot;terminal.integrated.inheritEnv&quot;</span><span class="token builtin class-name" style="color:rgb(78, 201, 176)">:</span><span class="token plain"> false,</span><br></span></code></pre><div class="buttonGroup_6DOT"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg 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