OpenBB/TROUBLESHOOT.md

TROUBLESHOOT

If you are visiting this page it means that you're having issues installing. We apologize for that.

Since the start of the project we've come across different types of issues experienced by the users. This page tries to combine issues, and their solutions. This will allow to give the best install experience to everyone regardless of any programming skills.

1. Standard Install Troubles:
   • Microsoft Visual C++
2. ModuleNotFound Trouble:
   • yfinance
3. Machine Learning Troubles:
   • Generic
4. Other Troubles:
   • Install

Standard Install

Other Issues

If you run into trouble with poetry and the advice above did not help, your best bet is to try

1. poetry update --lock

2. conda deactivate -> conda activate gst, then try again

3. Delete the poetry cache, then try again

   Platform	Location
   Linux	"~/.cache/pypoetry"
   Mac	"~/Library/Caches/pypoetry"
   Windows	"%localappdata%/pypoetry/cache"

4. Track down the offensive package and purge it from your anaconda <environment_name> folder, then try again (removing through conda can sometimes leave locks behind)

   Platform	Location
   Linux/Mac	"/anaconda3/envs" or "/opt/anaconda3/envs"
   Windows	"%userprofile%/anaconda3/envs"

5. Completely nuke your conda environment folder and make a new environment from scratch

6. Reboot your computer and try again

7. Submit a ticket on github

ModuleNotFoundError

In the case when you run into an error of the form ModuleNotFoundError: No module named '_______'. The solution is to install the missing package via pip.

If you get the error that statsmodels is not found, you would run

• pip install statsmodels

Then please submit an issue so that we can address why that was not imported.

Please note that the package pmdarima needs to installed through pip install and not through conda install.

Generic

If you run into issues installing or Cannot convert a symbolic Tensor... at runtime, try this:

conda install -c conda-forge fbprophet numpy=1.19.5 hdf5=1.10.5
poetry install
poetry install -E prediction

Commands that may help you in case of an error:

• python -m pip install --upgrade pip
• pip install pystan --upgrade
• poetry update --lock